Account Manager Role

Interview Below

We’re on a mission to simplify how people buy home improvements. And we’re hiring!

About the Role

Account Manager (fully remote)

Facilitate 120-150 contractor accounts from onboarding through monthly account check-ins. Identify areas to expand services on current accounts. Monitor account performance and address concerns with contractors. Identify key performance indicators (KPIs) to improve account performance and grow contractor relationships.

Job Responsibilities:

Relationship Management

Onboarding new contractors through the process of setting up accounts, integrations, and demonstrating their dashboard.
Identify action items on accounts with issues to be addressed, respond to questions, account pauses, follow up, and other team members.
Integrate a proactive approach to identify strategic opportunities to expand relationships and the breadth of services offered on current accounts.
Provide feedback on system performance and changes needed for automation or manual system workarounds to support contractors.

Account Performance (Reporting, Monitoring, Forecasting)

Run reports to monitor account performance, tag for an account follow-up, determine benchmarks, and set priorities for marketing leads.
Study data points on enterprise and non-enterprise accounts to identify success indicators, forecast results, and propose strategies to improve account performance.

Customer Service

Provide follow-up with contractors and ongoing support via email, chat, or phone.
Assist contractors with dashboard updates, and questions on returns concerns with the quantity. or quality of leads.

Team Participation

Participate in team meetings and individual meetings to support other team members and offer insight from an accounts management perspective.
Encourage and support other team members building camaraderie among the team.
Travel to Minneapolis is required once per Quarter for team meetings/events. 1-2 days per quarter.

About the Company

Contractor Appointments

We help homeowners find contractors and contractors find new customers. Since 2014, we’ve set out to radically simplify the way homeowners buy complex home services, like installing a new roof or windows. By providing transparency in a complex marketplace, we put more control in homeowners’ hands.

In late 2020, we chose to make a pivotal choice. We could follow suit of other lead generators in the industry and focus on selling leads to contractors for more money and to more companies, OR we could rethink the whole model and build a platform that actually helps people.

Our desire is to build a platform where contractors feel treated fairly as partners, only paying for projects in which they’re hired, not lead fees. Where pros are incentivized to actually serve homeowners, because when they do, they get access to more opportunities. To build a platform where homeowners want to come back for their next project and refer their friends and family.

We're a small team with a big mission. Want to join us?

We're Different

Our Values

Transparency

No secrets and nothing to hide.
Open company finances
Open salaries
Honesty = trust.

Iteration

Default to action.
Ship the MVP and iterate upon it.
Failure is only input for the next iteration.

Stability

Slow growth
You (and your family) first, the team second, the customer third.
Building sustainable systems, processes, and automation that create solid foundations.

Interdependence

Skills/Gifts/Strengths > roles or titles
We’re measured by our collective contribution to the world > Individual contribution (this is one large group project, the better we organize our unique Skills/Gifts/Strengths the better our outcome)

Qualifications

To Apply

2 years working B2B account management
2+ years experience in MS Excel
12+ months working fully remote
Ability to travel once every 3-6 months.
Ability to communicate expectations, comprehend positions and interests, manage conflict, develop alternatives, and find a compromise
Adaptable and responsive in a rapidly-changing work environment
Proven analytical skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to drive results from insights
Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Benefits &

Compensation

We may be a small company but we strive to pay very well. Here are the salary and benefits for this role:

$75K Base Salary
$500-1,500 monthly health care credit ($500 single,
$1,500 family) to buy your own insurance
Dental Insurance 100% Company Paid
Vision Insurance 100% Company Paid
$150 monthly internet reimbursement
Company 401K matched at 4%
14 days PTO, 8 Sick Days, All Major Holidays

VIRTUAL

First Interview

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This role compensation is a base ONLY position of $85K. If you are currently making more please do not apply.

Please record a 5-10 minute video answering the following questions:

Step 1: Please use Loom.com to record a 5-10 minute video answering the following questions. 1. Tell us a little about yourself personally. 2. Share about your current role. What do you do, what channels are you currently using? Do you currently lead a team? 3. Why are you leaving your current role? Step 2: Paste Loom video URL below.

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Tell us about your interest in the marketing role - why this role? Why Contractor Appointments? Why now?(Required)

We love personality tests (Enneagram, Meyers Biggs, Strengths Finders, etc) and use them regularly for improving team communication. Have you ever taken any? If so what did you learn about yourself? If not, describe something you've done for self improvement and what you've learned about yourself?(Required)